The Safaricom Service PIN is a new authentication mode implemented to simplify and standardize Pin for various services. The Service PIN can be easily reset if a user forgets it. Previously this has not been possible for other PINs such as Bonga Pin.
Once you receive a payment request from M-Pesa kindly follow the steps below to set up a Service PIN (in case you don’t have a service PIN yet!):
Transactions are real time and both you and the service provider will receive a confirmation SMS right away to confirm that the transaction has been processed. Still kindly note that sometimes it can take up to 20 minutes to complete the transaction.
It may be a result of the Safaricom network being down and M-PESA not functioning. Kindly try to buy the credits once again later or call 234 for more information and assistance.
This could be as a result of the following:
On occasion there is a delay in receiving your SMS from M-PESA for more than 20 minutes and none of the above works, call the customer service line 234 who will advise on the status of your transaction on the M-PESA system.
Wrong transfers are reversible on the M-PESA system, upon rigorous vetting of the sender and recipient and if the money has not yet been cashed or withdrawn. If you make an incorrect transaction, please call 234 for assistance.